Motorcycle Shipping FAQ
Answers to some of the most common questions asked by our customers. More questions? Just ask! Call (800) 730-3151 or contact us.
How long will it take for my shipment to be delivered?
Total transport time averages 15 business days, while the transport time frame can vary from 10-20 days. The majority of shipments are picked up in approximately 1-10 business days and typically delivered 5-10 business days later. You will receive more accurate time frames with your tracking information once your shipment is booked with us.
If you have already booked with us please refer to the email we sent for your tracking information and more specific dates, or call us for assistance.
Remote areas and weather conditions may create some delays, but overall average transit is more than 90% on time.
Specific service days and/or expedited services may be available depending on the areas of service. View our Premium Services and ask your customer service representative how they can help meet your needs.
JC Motors strives to provide the most expedient, safe and affordable methods of enclosed motorcycle transport available. We provide realistic time estimates for your shipment as part of our “No Surprises” customer service policy. We want your shipment to get delivered just as quick as you do, so please know that we work very hard to give you the most accurate information available to us at all times. The more motorcycles we move the more our customers can enjoy their ride.
Canadian Shipments: Approximate pick up time is 1-10 business days, approximate delivery is 10-15 business days later.
Can you explain the requirement that "the pick up and delivery addresses be tractor/trailer accessible"?
Your shipment will be transported in an 18-wheeled truck in most cases. This is a tractor-truck with a 53-foot trailer attached, just like the ones you see everyday on the freeway. The total length of the truck from front to rear is approximately 80 feet, and the height is approximately 13 feet. Your streets must be large enough to accommodate a truck of this size, and the truck must be able to drive to the address or location from public streets. Dead end streets and cul-de-sacs are considered “tractor/trailer” accessible as long as there is room to turn around at the end, or the street is wide enough to back down.
Some remote areas do not have roads wide enough for the trucks to navigate and/or include routes not normally used by trucks of this nature. Keep in mind that low hanging tree branches or wires should also be considered when determining if your location is tractor/trailer accessible. We want your shipment to go smoothly, so please provide an accessible location for the drivers.
My location is not tractor/trailer accessible, can I just tell the driver to meet me down the street when they call?
Having a tractor-trailer accessible address is always the best option. However, if your address is not tractor-trailer accessible, it is possible to have the drivers meet you at a nearby tractor-trailer friendly location. Any location where the drivers can safely and legally pull out of traffic lanes will do. It is also possible to pickup or deliver with a smaller truck, but additional fees will be incurred. Your sales representative can give you a specific quote for small truck fees but they usually range from $200-$400.
Do your drivers note the condition of the bike?
Yes, documentation is provided at both the origin and destination as to the condition of the vehicle.
Does someone need to be present when the drivers arrive?
Yes, someone must be available to review and sign the driver’s documents at the address provided.
Can I leave my vehicle in the driveway and sign the paperwork later?
Sorry, for the security of your shipment, the driver must be met by a “live” person. If the driver shows up after confirming their arrival by phone, and no one is present, “attempt fees” may apply. Attempt fees can range from $145-$250.
Will I receive a phone call before the driver arrives?
Yes. Dispatch will call the contact persons approximately 3-24 hours prior to the drivers arrival. They will specify a time frame, usually about 5 hours, for their arrival.
My schedule is very busy and I may not be available to wait for a driver, can they call me from the road just before they arrive?
You may request this service when the dispatcher or driver calls to make the arrangement for their arrival date. We cannot guarantee that drivers will be available to make a second call just before their arrival but they will do everything possible to accommodate your needs.
If for any reason you feel that you can’t be available at the address given, we suggest you choose an alternative pick up or delivery location where someone will be present during those hours.
If the drivers show up and no one is available, can they wait?
Drivers may be able to wait with proper notification. Driver wait time is $120 per hour.
Can I pick a specific time and day for my shipment to be picked up and delivered?
When the dispatcher or drivers call to make arrangements for arrival they will specify a day for delivery.The drivers can only estimate a time frame for their arrival, which is usually about 5 hours.
Requesting a date of your choice for delivery is possible depending on your area. Extra fees may apply for special day and/or time arrivals.See our VIP Program and consult your sales representative so they can help meet your needs.
Can the drivers pick up or deliver on the weekends or after I get off work?
Normal pick up and delivery service is available Monday through Friday from 8:00 AM to 5:00 PM. Choosing service on a weekend is possible depending on your area but extra fees will apply.Consult your sales representative for more details.
Do you have a dock that I can pick up or drop off my shipment at my convenience?
Yes in most cases. We have over 35 Docks(Distribution Centers) across the US that can be used to drop-off or pick-up your shipment when pre-arranged. This is free additional service but please talk with a customer service representative as this does not apply to all areas or shipments. Storage charges may apply if the shipment is left over 5 days.
Can the drivers handle the money exchange for me since I am buying/selling this vehicle?
This is my first purchase online? How can I be sure that the other party is honest?
Of course nothing can be perfect, but our history of motorcycle transport has proven that online transactions are safe. Conducting yourself professionally throughout the transaction, using a secure method of payment transfer such as PayPal or Escrow.com and using an approved interstate carrier to transport your cycle, are the most important things to remember.
Can I give the keys and title to the driver along with the vehicle?
The drivers cannot take responsibility for loose items such as these. We suggest a quicker, safer method such as FedEx.
Can I send my helmet and jacket with the bike?
Safe delivery of your vehicle and personal items is our top priority, therefore you should send any additional items via FedEx.
Can I pay the driver for the transportation fees when they arrive?
The drivers do not handle funds so payment must be made to JC Motors when the order is placed. We accept all credit cards, PayPal or you may mail payment prior to booking.
Do you offer dealer or multiple shipment discounts?
If you ship 2 or more vehicles at once, or one vehicle round trip, you are eligible for a discounted motorcycle moving rate. Your ATV moving rate is eligible for this discount as well. Ask your sales representative for details.
Are there any size restrictions?
Yes there are some size restrictions as shown below, but please call us is you have an Over-sized Unit.
Motorcycles: 108” 46”
ATV’s: 90” x 60”
Snowmobiles and Jet Skis: 128” x 48”
Do the transport trucks handle only motorcycles?
No. Along with motorcycles, atv’s, jet skis, snowmobiles and similar powersport products there may be other high-value items in the trailer as well. By consolidating high-value items we are able to provide you with lower costs and faster service. We do not transport household good or common freight items.
Motorcycleshippers designed the processes, hardware and training procedures for our shipping network, so your bike is handled professionally.
What will the truck look like? What documentation will the driver have?
The transport network we use consists of trucks that vary in color, most are white or brown or some variation of those colors. There are over 1100 of these trucks across the US, some on the road and some at the docking facilities, and of course it would be a tall task to have them all painted the same. The truck may not look like the few that we have shown on our site, but rest assured our service quality standards are still in place.
The driver will present you with documentation showing the physical address to which they were dispatched and the make and model of vehicle. A signature from an adult will be required.
How does your tracking system work?
The tracking information that is provided in our system is current to the last point of check-in by the truck and does not constitute “Real Time” or “Satellite/GPS” positioning. We provide you with the most detailed status/location updates via this system. Shipments routinely stop at secure locations awaiting transfer for the fastest possible delivery. A cycle may “hold” at a particular location for several days. These stops are considered when estimating the time needed for transport and do not affect the delivery date provided. Please be assured that the carrier’s goal is to deliver your cycle by the approximate delivery date.
We understand that companies like those provide much more in-depth tracking systems, but shipping a motorcycle differs a bit from shipping a small package like UPS or FedEx. Rest assured that we are constantly striving to improve the quality of information that we provide.
What do I need to do to prepare the vehicle for transport?
Read our checklist